Designed for:
All staff who would like to improve their telephone communication skills, but in particular those who use the telephone as an important part of their job.
Prerequisites:
None.
Objectives:
To acquire a confident and friendly telephone manner. Develop the skills necessary to deal with awkward situations and the taking and passing on of messages in a professional manner.
Course Content
Benefits
Course duration:
1 day
What next:
Business Writing Skills Seminar
Better Business Letters Seminar
Professional Receptionist Seminar