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Telephone Techniques

 CALL NOW : 01 8404075

Designed for:
All staff who would like to improve their telephone communication skills, but in particular those who use the telephone as an important part of their job.

Prerequisites:
None.

Objectives:

To acquire a confident and friendly telephone manner.  Develop the skills necessary to deal with awkward situations and the taking and passing on of messages in a professional manner.

Course Content

  • Improving communication skills
  • The importance of voice and attitude
  • Learning what to say and what NOT to say
  • Developing effective listening skills and questioning techniques
  • How to sound confident and helpful
  • Understanding the customer needs
  • Handling awkward situations and calls
  • Taking messages, handing over and re-routing calls

Benefits

  • Increased work effectiveness for individuals through better understanding and application of the key responsibilities involved in this job role
  • Workbook to use as a reference guide on completion of the course
  • The opportunity to gain a widely recognised Pitman Training Certificate

Course duration:
1 day

What next: 
Business Writing Skills Seminar
Better Business Letters Seminar
Professional Receptionist Seminar

 CALL NOW : 01 8404075
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CALL NOW : 01 840 40 75