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Working With Assertiveness

 CALL NOW : 01 8404075

Designed for:
Anyone who needs to develop a more confident or less aggressive manner when dealing with others at work or in any interpersonal dealings.

Prerequisites:
None.

Objectives:
To learn to identify assertive behaviour and the benefits of being assertive. Understand when and how to use an assertive manner.

Course Content

  • Defining assertiveness: self-assessment and group participation.
  • Behaviour styles: identifying the difference between aggressive, assertive and submissive behaviour.
  • Adapting behaviour styles: stages of successful personal behaviour change and goal setting.
  • Developing an assertive attitude: handling requests, saying ‘yes’ and ‘no’, and appropriate responses in practical situations.
  • Dealing with criticism.
  • Dealing with emotive responses.
  • Language choice.
  • Body language: non-verbal communication.
  • Case studies: analysing the work place.
  • Developing a personal action plan.

Benefits

  • Achieve optimum results in every interpersonal transaction thereby improving work effectiveness.
  • A wide choice of training locations offering intensive tutor led personal development training.
  • A personalised workbook with exercises, individual notes and a concise personal action plan to ensure that the skills learnt on this course will be successfully applied in the workplace.
  • The opportunity to gain a widely recognised Pitman Training Certificate.

Course duration:
1 day

What next: 
Time Management Seminar
Business Writing Skills Seminar
Better Business Letters Seminar

 CALL NOW : 01 8404075
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CALL NOW : 01 840 40 75